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Corporate services company Hogg Robinson Group (HRG) was one of just four companies to be honoured this week for providing exceptional customer service in the 2007 UK Customer Experience Awards, Business to Business category.

Since their inception in 1994 (as the Service Excellence Awards) the Customer Experience Awards have become the benchmark for companies claiming to be customer focused, identifying and recognising those organisations operating in the UK which are the industry leaders at serving their customers.

Selected from over 350 entrants, HRG was lauded by the judging panel as one of four finalists in the hotly-contested Business to Business category of the prestigious awards. As part of the judging process HRG hosted a site visit for members of the judging panel to help highlight the importance that the company places on service to their clients. Some 160 staff members based at the company’s Holborn Gate offices in London, with the support of HRG staff from across the UK, welcomed the judges and helped them to gain an understanding of the complex, and ever-changing sector in which HRG operates.

John Hughes, Lead Assessor from the Customer Experience Awards, commented: “The UK Customer Experience Awards are about much more than trophies – they examine just how customer focused an organisation really is from top to bottom. As one of just four finalists in its category, HRG has confirmed its status as one of the leaders in the UK for providing clients with the very best service.”

David Radcliffe, Chief Executive of HRG, added: “The Customer Experience Awards have been described as ‘The Awards that customers want you to win’. We congratulate National Express Group on being voted the winner of our category – something to which we can ultimately aspire – but we are nevertheless delighted to have been named as one of the finalists. It really is a huge accolade for us to be honoured in this way. I’m thrilled that our people, who make HRG what it is today, have been recognised for their ongoing commitment to providing service excellence and would like to thank each and every one of them for their continued dedication and support.”

He continued: “It is essential that companies recognise the importance and value that the business community places on customer service. It takes a real understanding of corporate culture and business objectives to be able to provide a tailored and measurable service – not just meeting expectations, but exceeding them. Too many organisations adopt a ‘one size fits all’ approach and yet individual companies are just as different as individual people. Awards like these can only help to raise the standards of service worldwide.”

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For further information:
Laurie Waugh
Hogg Robinson Group
Tel: +44 (0) 1256 312623
Email: laurie.waugh@hrgworldwide.com

James Gilheany
Euro RSCG Biss Lancaster
Tel: +44 (0) 207 467 9200
Email: blhrg@bisslancaster.com

Notes to Editors:

Hogg Robinson Group (HRG) is the award-winning international corporate services company. Founded in 1845, HRG has over 60 years specific corporate travel expertise. Its corporate services interests include wholly-owned or majority controlled corporate travel operations in 25 of the key driver and growth markets throughout Asia Pacific, Europe and North America.  Supported by contracted partners, the HRG worldwide network extends to approximately 100 countries.

Totally committed to a value offering for clients, HRG offers a comprehensive range of corporate services which includes Corporate Travel Management, Consulting, Expense Management, Events & Meetings Management, and Sports.